Refund policy
Returns & Refunds
The Lotus Promise
We understand how vulnerable this season can feel. If this product doesn’t feel safe, comfortable, or supportive for your skin, return it within 45 days—no judgment, no pressure.
That is the Lotus Promise.
Our return policy exists to honor it.
45-Day Returns
You may request a return within 45 days of delivery if a product does not feel right for your skin or your experience.
We believe trust is built through compassion, not rigid rules—especially when caring for medically vulnerable skin.
Eligible Returns
Unopened and unused products
• Eligible for a full refund to your original payment method.
Lightly used skincare or cosmetics
• If you experienced irritation, sensitivity, or discomfort, lightly used items may be eligible for a refund or store credit.
• Each request is reviewed thoughtfully, with care and respect for your unique journey.
To begin a return, please email careteam@lotusbeautyco.com with your order number and a brief note about your experience.
Items Not Eligible for Return
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Gift cards
Refund Processing
Once your return is received and reviewed:
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Approved refunds are issued to your original form of payment within 5–10 business days
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Store credit, when applicable, will be delivered by email
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges & Support
If you’d like help finding a better match—shade, texture, or formula—our care team is always here to guide you.
Supporting your return to comfort and confidence is part of the Lotus Promise.
A Gentle Note
Our products are reviewed for safety and created for sensitive, medically vulnerable skin. Still, every body responds differently.
If something doesn’t work for you, you are not an inconvenience.
You are the reason we exist.
Need Help?
We’re here for you
careteam@lotusbeautyco.com